• Operations Supervisor

    Job Locations US-GA-Norcross
    Posted Date 1 month ago(11/16/2018 3:00 PM)
    Requisition ID
    Position Category
    Internal Code
    Internal Reference
    Internal Code 3
    Transdev Services
  • Overview

    Transdev, formerly Veolia Transportation, is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming.


    Ensures that all manifests are followed and all operators perform their routes in a timely manner. This is a frontline supervisory position.


    • Ensures that all manifests and scheduled routes are performed accurately and timely. Makes spontaneous decisions regarding routes, assignments, or movements of trips in regard to safety, service and scheduling.
    • Assigns manifests and documents assignments manually and in the specified computer system; updates and maintains dispatch log and extra board information.
    • Assigns and monitors coach availability; provides input on various operational issues including construction detours, serious weather conditions, found property, and passenger complaints.
    • Notifies all appropriate personnel of all incidents and accidents; monitors and directs emergency situations; ensures that all incidents and accidents are fully documented and investigated.
    • Troubleshoots mechanical problems with all vehicular equipment; interfaces with Maintenance for roadside assistance
    • As needed, covers any open route and assists operators and other supervisors with customer assistance and roadside problems
    • Performs vehicle operator safety evaluation ride checks, observes operators while making their runs and prescribes any necessary retraining.
    • Utilizes good communication skills in interactions with operators and other personnel (face-to-face, radio, written).
    • Administers counseling and discipline to operators including recommendations for suspension or termination; oversees activities and supervises drivers room; documents attendance and enforces uniform policy; knows and follows established policies and procedures.
    • Maintains confidentiality of all information


    Other duties as required.


    Education, Licensing, and Certifications:

    • High school diploma or equivalent, such as GED, preferred
    • Class B or higher Commercial Driver’s License with Passenger endorsement and Air brake endorsement required


    • 2 or more years of relevant operator experience, required.  Supervisor experience a plus.

    Skills and Knowledge Required:

    • Knowledge of service area and ability to read a map
    • Ability to use a computer to generate reports and schedules
    • Ability to read, understand, and interpret transit system operating rules, regulations, policies and procedures
    • Good written and oral communication skills
    • Ability to organize and perform work efficiently; strong attention to detail

    Travel requirement (as a percent): 5% travel for occasional meetings; day-to-day travel required for emergency and other route issues


    Pre-Employment Requirements:

    • Must be able to maintain a DOT medical card
    • Must submit to drug testing and a criminal background check



    For more information please visit our website at
    The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.


    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.


    Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants.  Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
    EEO is the Law Poster:


    Drug free workplace


    If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check


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