Control Center Manager - Proposed Business

4 weeks ago
Requisition ID
Position Category
Management & Above
Internal Reference
Transdev Services


Established in 19 countries, Transdev is a multinational leader in sustainable mobility and multimodal transport. Transdev offers several public transport options across North America.


In Canada, the Transdev team has 1,300 employees, operating approximately 650 vehicles and providing over 1,000,000 hours of service in more than 100 municipalities, school boards and regions across Canada. Transdev offers innovative mobility solutions to effectively meet the needs of all its communities.


The Control Center Manage is responsible for all day-to-day oversight of control center operations overseeing all control center personnel and their performance, managing all control center work shifts, establishment of prompt and courteous call handling procedures, establishing respectful communications protocols between dispatchers and drivers and all employees and riders and is also responsible for working with Administrative office personnel to ensure appropriate complaint responses and resolutions and working with service provider personnel to ascertain proper route design that is efficient but responsive to riders.  The Control Center Manager takes responsibility for the full and proper functioning of the control center including call center, dispatch functions, route development and service quality assurance.




  • Recruiting and hiring qualified personnel
  • Ensuring proper training of all personnel
  • Monitoring employee performance through the use of key indicators and reporting systems including IT reports
  • Managing a 24/7 call center including rider reservations
  • Promotes and ensures acceptance of feedback from drivers on routes and passenger feedback on service quality and ensures all input is properly synthesized to bring about service quality improvement
  • Fosters a cooperative and friendly workplace including proper compliance with collective bargaining agreements, promoting safety, respect and cooperation at all times
  • Fosters a safe and professional work environment
  • Produces necessary reports and generates appropriate data to management, SFMTA and others in a timely manner as requested
  • Participates in Brokerage Management Team meetings and works collaboratively to achieve stated goals
  • Ensures compliance by all employees with Transdev health and safety work rules


Education Required:

  • BA from a four-year accredited college or university in business management, business administration or related field

Experience Preferred:

  • Experience working in a fast-paced environment
  • Managerial experience preferred

Physical Requirements:

  • Must be able to work shifts or flexible work schedules as needed.

  • 100% of work is accomplished indoors and in air conditioned or well ventilated facilities

  • Work is accomplished in an office or in a cubicle space equipped with a telephone and computer.

  • The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.




For more information please visit our website at
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.


Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants.  Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
EEO is the Law Poster:


Drug free workplace


If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check




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