Director of Quality Assurance

2 months ago
Requisition ID
Position Category
Internal Reference
Transdev Inc. (Corporate)


Established in 19 countries, Transdev is a multinational leader in sustainable mobility and multimodal transport. Transdev offers several public transport options across North America.


In Canada, the Transdev team has 1,300 employees, operating approximately 650 vehicles and providing over 1,000,000 hours of service in more than 100 municipalities, school boards and regions across Canada. Transdev offers innovative mobility solutions to effectively meet the needs of all its communities.


Monitors and evaluates contractor service compliance, operations performance, and operations compliance.


  • Monitors and evaluates system data to determine contractor compliance; writes comprehensive contractor oversight reports
  • Evaluates data using spreadsheets
  • Understands and monitors compliance with operations contracts
  • Monitors driver schedule adherence and on-time performance; monitors operator skills and appearance; performs operator credential checks
  • Assists in accident scene investigation
  • Assists with special event and special service contracts
  • Perform vehicle appearance and functional inspections
  • Completes reports and other required paperwork accurately and in a timely manner
  • Uses QA system

Other duties as required.


Education, Licensing, and Certifications:

  • High school diploma or equivalent
  • Valid British Columbia class 5 driver's license


  • 3 or more years of public transit experience required

Skills and Knowledge Required: 

  • Ability to read, understand, and interpret transit system operating rules, regulations, policies, phases and routes
  • Strong written and oral communication skills
  • Working knowledge and proficiency with Microsoft Word, Excel and PowerPoint programs
  • Ability to interact professionally with internal and external customers on all levels and be able to work well with diverse groups
  • Must be able to work shifts or flexible work schedules as needed.

Travel requirement (as a percent): N/A


Pre-Employment Requirements:

  • Must submit to drug testing and a background check



For more information please visit our website at
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.



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